![]() ![]() This audio interview is an example of the power of the human voice. But in terms of effectiveness, nothing compares with the sound of the human voice…I fully recognize that it is not efficient, and that is why many companies founded in the digital era have adopted a business model that minimizes or sometimes completely eliminates the human voice…Facebook, Google, Uber…have you ever tried to get an Uber customer service agent on the phone…forget it…it just won’t happen. The new communication tactics today are terrific and I use them constantly and consistently. We like to say, while the pen is mightier than the sword, the voice is stronger than both. And if we don’t use that power, we miss a huge opportunity to connect and communicate with our tribe. As most of you know, we at BankBosun are huge fans of using the human voice as a way to more effectively communicate your message…whether it be your company mission and vision, your product features and benefits, or your assessment of the market landscape and environment, the power of the human voice to communicate empathy, energy and emotion is one of the strongest powers as human beings we have. In communications today, I will say the reliance upon binary digits…technology…is overused and misused today. Why? Because we lose sight of the purpose of the new concept and focus simply on using the new concept. Today, we have all these new different ways to communicate…and frequently, when something “new” is introduced in the market, it gets overused and misused. Imagine that…no texting, no social media, no cell phones, no internet, no email…just 40 years ago. It wasn’t so long ago, that there were really only three ways to communicate with people: the mail, in-person, and on the phone. Greetings, this is Kelly Coughlin, CEO of BankBosun, helping bank C- suite execs navigate risks and discover reward in a sea of threats and opportunities. On the podcast Kelly interviews key executives in the banking ecosystem to provide bank C suite officers, risk management, technology, and investment ideas and solutions to help them navigate risks and discover rewards. Kelly brings over 25 years of experience with companies like PWC, Lloyds Bank, and Merrill Lynch. He is the host of the syndicated audio podcast,. Intro: Kelly Coughlin is a CPA and CEO of BankBosun, a management consulting firm helping bank C Level Officers navigate risk and discover reward. That’s the Bosun’s whistle calling you bankers to attention. Title: Pick Up the Damn Phone Means No Cold Calling! Listen to Joanne-of-the-Nice-Voice Explain.Īttendee and Guest: Kelly Coughlin, CEO, BankBosun Joanne Black, Author and Consultant, Kelly earned his undergraduate degree (BA) from Gonzaga University and a master’s degree in business administration (MBA) from Olin Graduate School of Business at Babson College in Wellesley, MA. ![]() ![]() Kelly Coughlin is a CPA and CEO of BankBosun, a management consulting firm helping bank C Level Officers navigate risk and discover reward. BankBosun provides relevant ideas and solutions clearly, concisely and credibly to better enable them to navigate risk and discover reward. BankBosun Podcast | Banking Risk Management | Banking Executive PodcastBankBosun is a biweekly syndicated audio program that provides the multi-tasking bank C-suite officers ideas and solutions from key executives from all types of businesses operating in the banking ecosystem. ![]()
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